social media branding

Building Trust Through Social Media Branding: Tips and Best Practices

Picture of Written by Julia Serdiuk
Written by Julia Serdiuk

Guest Author

Let’s talk a bit about social media branding. Dove, Starbucks, and PlayStation have millions of followers on social media. Drowning in followers’ likes and positive comments, they get closer to the top positions of the highest-grossing companies each year. 

The reason for their huge followings is simple – these companies have earned a reputation as trustworthy and dedicated brands that consistently provide excellent customer service. But it’s not just about what they offer – they also take the time to truly connect with their customers on all social media networks.

To help you do the same, we’ve analyzed best practices of methods brands use to gain customers’ trust and collected them into this six-step guide. Let’s get it started!

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What Is Social Media Branding?

First things first, let’s start with the definitions. Social media branding is a highly-important element of any marketing strategy. It helps businesses establish a social media presence, solidifies relationships with their audiences, and helps build a consistent brand identity across different social media platforms.

Successful social media branding can offer several benefits, such as:

  • Building trust with followers and establishing reliability and trustworthiness
  • Gaining a deep understanding of the interests and pain points of your target audience
  • Increasing brand awareness, audience growth, and revenue.

Sounds great, doesn’t it? Then let’s learn how to create your own social media branding strategy!

Tips on Creating a Good Social Media Branding Strategy

Social media branding can help businesses build a strong connection with their audience and create a consistent brand identity across multiple platforms. However, developing an effective social media branding strategy requires careful planning and execution. 

Here’s what you need to do if you want to have a brand-focused social media marketing strategy:

  1. Determine what matters most to your target audience
  2. Test different formats of sharing your customers’ testimonials
  3. Be open and honest about your products
  4. Give your customers a behind-the-scenes look into your brand
  5. Make sure your branding is consistent
  6. Communicate with your audience on social media platforms

1. Determine What Matters Most to Your Target Audience

You can’t market baby toys to teenagers or swimsuits in winter to people living in Minnesota. What is more, it’s useless to reach out to teenagers on Facebook as 95% of its user base are adults. Know your audience first.

But who is your ideal customer? You’ll figure that out by crafting your buyer persona profile! To get you started, download this sheet and fill in the details.

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To get more information about your target audience, you can also develop a chatbot sequence with questions about their social media behavior: 

  • What business accounts do they follow on socials (for further analysis of the competitors)? 
  • What platform do they spend most of their time on online?
  • How do they make purchase decisions?

Here are three methods you can use to get data about your potential brand persona: 

  • Research your customer base. Make a list of their needs, desires, and pain points.
  • Share social media polls and surveys to better understand your target audience.
  • Analyze your competitors’ social media accounts and discover what other customer segments you need to target through your marketing strategy.

Analyzing your competitors’ social media content can help you improve your own posting strategy. Look at what and when they post, and how they engage with their followers. Pay attention to which posts receive the most engagement from their followers and use this data to improve your content plan.

To create a successful social media strategy, you need to understand your current followers like the back of your hand. By knowing what makes them tick, you can craft content that speaks to their interests and preferences, and build a relationship that keeps them coming back for more.

One way to do this is by using SocialBee, a tool that provides detailed insights into your audience’s engagement times and demographics. With this information, you can identify the best times to post, the types of content that resonate with your audience, and the channels they prefer to engage on.

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By leveraging these research methods, you can gain a deep understanding of your current and potential audience, and create a brand presence that engages, resonates, and ultimately converts.

2. Test Different Formats of Sharing Your Customers’ Testimonials

Consumers today are naturally skeptical of businesses and form opinions about products based on online reviews. 92% of buyers are more likely to make a purchase after they have read a review.

That’s why it is typical to see customer reviews on the brand product page:

forum adidas

It is an excellent start for winning your followers’ trust — post customer testimonials from your website on your socials. Plus, it can help reinforce loyalty and push your existing customers further up the value ladder. 

Here are a few more ways to get this type of social proof:

  • Look through Google, Yelp, G2, etc., for reviews you can share on your socials.
  • Look through existing mentions and user generated content (UGC) on different socials. Don’t forget to ask for the authors’ permission to repost them. 
  • Encourage your current customers to post about their experiences with your business under some branded hashtags and reshare their posts. Consumers will be happy to see their content reposted by their favorite brand.

Social proof posts can have multiple formats, be it a photo, video, or a written testimonial. It depends, of course, on the social media platform you decide to focus on.

There is a great example of social proof social media post:

bia skincare

To make the most out of your marketing efforts, it’s best to focus on video social media posts. Seeing actual human beings sharing their opinions about a brand online can help you easily generate leads as it forms a deeper connection with your target market.

3. Be Open and Honest About Your Products

UGC, or user-generated content, can be a great way for businesses to engage with their audience and provide them with valuable content. However, it’s important to recognize that UGC alone cannot fully represent all of the interests and goals of a company’s target audience. While UGC can provide unique perspectives and insights, it may not always align with the brand’s messaging or priorities.

Therefore, it’s crucial for businesses to supplement UGC with their own content that reflects their values and offerings. This can help build trust with consumers, who want transparency and authenticity from the brands they interact with.

In particular, businesses should be open about their brand history, founders’ background, company culture, customer support, brand values, and pricing information. Providing this information can help consumers better understand the brand’s story and offerings, which can in turn help build brand loyalty and trust.

For example, the skincare brand Cocokind has transparently displayed its pricing model on its website. 


By doing so, they are allowing customers to see exactly what they are paying for and reinforcing their commitment to transparency.

4. Give Your Customers a Behind-the-Scenes Look Into Your Brand

In today’s world, customers want to feel a personal connection with the brands they choose to support. That’s why you should always show off your brand’s personality to other social media users.

Consider these when creating video content for your brand:

  • Introduce your team: Customers should know more about the people behind your brand. Showcase your team and their unique personalities to add a personal touch to your brand.
  • Show your workspace: Take your customers behind the scenes and show them where the magic happens. This can help them form a deeper connection with your brand.
  • Share your brand story: Communicate your personal story or that of your brand’s founders.
  • Introduce your pets: Let your furry friends steal the spotlight and show your customers that your brand has a softer side.
  • Present your expertise: Share your knowledge and expertise in your field. This will help establish your brand as an authority in the industry.
  • Demonstrate the manufacturing process: Take your customers on a journey and show them how your products are made. 
  • Answer customer questions: Use video content to address frequently asked questions and help your customers better understand your brand and products.

The Metropolitan Museum of Art is a wonderful example of how video content can enhance brand transparency. They go beyond displaying paintings to tell the stories of their creators, giving visitors a chance to get to know the artists better.

met museum

Giving your audience a sneak-peak is an exciting way to build anticipation around your brand. It’s like being invited to a VIP event before anyone else. This can increase engagement since people are more likely to share and talk about exclusive content.

5. Make Sure Your Branding Is Consistent

Establishing trust with your audience requires reliability and consistency, which is where brand consistency comes in. It’s crucial to ensure that your branding aligns with the content you post on social media. 

Here are a few examples of things to keep an eye on when creating branded content: 

  • Brand voice and personality:  Nike has a strong and inspiring brand identity that is centered around empowering athletes and promoting a “just do it” attitude. Their messaging, tone, and imagery all reflect this consistent brand identity.
  • Design, logo, and brand colors: Coca-Cola is a prime example of a brand with a recognizable and consistent visual identity. Over 130 years of history, the brand’s iconic red color and unique logo font have remained largely unchanged. Such brand elements can make or break your brand.
  • Company values: Gabriel Cosmetics is an excellent example of a brand that showcases its values across all aspects of its business, including social media channels. In addition to their vegan and cruelty-free products, the company’s social media posts frequently feature cute animals, aligning with its commitment to animal welfare, thus boosting the brand image.

gabriel cosmetic

By consistently embodying these elements in their social media content, brands can establish a sense of reliability and predictability, which is crucial for building trust with their audience.

6. Communicate with Your Audience on Social Media Platforms

While posting relevant content is important, it’s only one aspect of building trust with your audience on social media channels. The second critical step is effective communication. It’s not enough to just publish a post and walk away. 

Engaging with your followers through comments and messages is essential to building credibility and establishing a rapport with your audience.

Having a dedicated social media team or support agent who can promptly respond to customer comments and inquiries is crucial. This demonstrates to your followers that you are available and responsive to their needs.

To help you save time, you could try use SocialBee’s Engage feature. With Engage, you’ll never miss an opportunity to interact with your followers and build a strong, engaged community.

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For example, Baby Dove cosmetics does an excellent job of engaging with its customers on different social media networks. They not only respond to comments and messages but also proactively address common questions and concerns. By demonstrating its commitment to customer service, Baby Dove creates a positive brand image that fosters trust and loyalty.


By prioritizing communication and actively engaging with your audience on social media, you can present your brand as reliable and accountable. This, in turn, helps to establish a sense of trust with your followers and ultimately drives business success.

Frequently Asked Questions (FAQ)

1. Why Is Social Media Branding Important?

Social media branding is incredibly important because it can help your brand stand out and be more recognizable to your target audience. By creating a consistent and unique brand identity across all your social media platforms, you can build trust with your followers, establish a sense of credibility, and ultimately drive more engagement and sales for your business.

2. What Makes a Good Social Media Brand?

A good social media brand is like a well-crafted masterpiece. It’s a seamless blend of several key elements that come together to create an unforgettable experience for its audience.

These are some of the elements you should consider for your social media branding game:

  • Strong brand voice: A company with a great social media strategy has a clear and consistent brand voice and tone guide that effectively communicates its personality, values, and unique selling proposition (USP). This helps establish a brand identity that resonates with its target audience and sets it apart from competitors.
  • Consistent visual identity: A good social media brand uses a consistent color scheme, typography, imagery, and design elements across all its social media channels. This creates a cohesive and memorable brand experience that enhances the brand’s identity and messaging.
  • Authenticity: A good social media brand is authentic, transparent, and genuine. It engages with its audience in a way that feels natural and honest, building brand recognition, trust, and loyalty over time.
  • Relevance: A brand with a strong social media marketing strategy stays relevant by keeping up-to-date with the latest social media trends, features, and best practices. It focuses on creating content that’s timely, topical, and relevant to its audience, and adapts its strategy based on changing market conditions and audience preferences.
3. What Are Some Common Mistakes to Avoid in Your Social Media Branding Efforts?

There are a few common mistakes that businesses should avoid when it comes to designing their social media marketing strategy. To make the most out of your brand building on your social media accounts, please avoid:

  • Inconsistent messaging or visual branding: Make sure that your brand message and visual identity are consistent across all your social media networks.
  • Not responding to comments or feedback: As a social media marketer, engaging with your followers and responding to comments and feedback can help build trust and establish a positive relationship with your audience.
  • Not staying up-to-date with the latest social media trends and features: Social media is a dynamic industry, so it’s important to stay up-to-date with the latest news to ensure that your brand stays relevant and engaging. Don’t focus your marketing efforts on what mattered a decade ago.
  • Using overly promotional or sales-focused content: Your social media content should be engaging, authentic, and informative, rather than overly promotional or sales-focused. Communicate your core values and create content that can spark the interest of your marketing personas. This can help build trust with your audience and encourage them to engage with your brand.

Boost Your Social Media Presence With Consistent Branding!

Earning the trust of your customers is crucial for building a strong brand reputation and increasing sales. However, achieving this trust is a complex process that requires relevant and consistent content. 

To get started, it’s important to know your audience and share your expertise and opinions on topics that interest them. This should be supplemented with proof of your brand’s value, such as testimonials and UGC, and followed by consistent community management.

Keep these strategies in mind every time you post on social media. While there is no exact metric for measuring success in gaining customer trust, a good sign is when you see discussion among commenters defending your brand.

If you’re looking to streamline your social media management and build a stronger brand presence, consider trying out SocialBee. With our tool, you can create and schedule content that resonates with your audience and helps you achieve your business goals. Start your 14-day free trial now!

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About the author: Julia Serdiuk is an Outreach Specialist at HelpCrunch, all-in-one customer service software. She is a bookworm and yoga enthusiast who appreciates life in its various manifestations.

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