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Social Media Specialist

The Mission of the Position

The mission of the Social Media Specialist – or Social Media Bee – as we call them, is to grow our customer’s social media accounts.

They will implement SocialBee’s Concierge Services and propose improvements when possible.

They are responsible for offering our customers a great service when it comes to their social media profiles.

They deliver quick customer onboarding and relevant curated content, at a top quality, in line with social media best practices.

Required Outcomes

Customer Satisfaction

  • Ensure a 90% (or more) customer satisfaction
  • Maintain a timely, clear, and valuable communication with the customers

    • Grow the Accounts

  • Use SocialBee’s tools and processes to grow the customer’s accounts
  • Monitor and improve the grow criteria for each customer

    • Curate Content

  • Use SocialBee’s Tools & Processes to Curate Content
  • Include appropriate #hashtags when needed

    • Competencies:

  • Organization & planning – Your friends always rely on you to plan all the aspects of that trip you’re all looking forward to.
  • Attention to detal – Did you catch that?
  • Proactive – You’re proactive, and we can rely on you to tell us what we can improve, even without asking.
  • Communication – You’re assertive, communicate clearly and concisely, both in writing and while speaking.
  • Teamwork  – You get along in a team, and the team loves you.
  • Multi-tasking – You will constantly get questions from your colleagues and the customers, so you need to be able to easily juggle all of them at the same time.
  • Social Media Savvy – You know all the new social tools and techniques out there.
  • You are aligned with our values – Knowledge of magic tricks is considered a plus 😉

    • Nice to have:

  • Audience research – You can point to the right audience for a customer, by doing audience research, segmentation, and targeting.
  • (Copy)writing – People can’t stop reading what you write, nodding all along.
  • Deep understanding of the main social platforms – Facebook, Twitter, LinkedIn, Instagram, Pinterest are not just for fun for you. You know them intimately and understand them.
  • Great at curating content – Regardless of the topic, you can find great content.
  • Visual intelligence – You know your way around visual editing tools and can quickly create enticing images to share on social media.

    • Requirements:

  • Smart and Gets Work Done
  • Can follow and improve procedures
  • Awesome in English
  • Located in Cluj-Napoca
  • You’re fun to be around

    • Benefits of Working at SocialBee

    Grow together with the company

    Great team and working environment

    Lots of support and learning opportunities

    Flexible work schedule

    International customers

    Pleasant surprises

    Is this a great match?

    Use SocialBee’s Free AI Post Generator to create content for your social media profiles.

    🎙️ Customizable tone of voice ❤️ Several variations to choose from 📄 1,000 pre-made AI prompts

    Generate Content